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Stay up to speed with the day's top stories for IT leaders
August 20, 2020
Looking for the next hot IT certification to add to your resume? According to data from Foote Partners, these 10 IT certifications increased the most in value in the past year. Read more â¶
Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a while and are gaining traction, even though contact center support has been lagging behind consumer adoption.
As the economy takes a turn and IT budget forecasts slip downward, itâs time to tighten up your technical stack â before the CFO comes calling.
The California utility is using high-resolution aerial photography and computer vision to identify high fire threat areas.
Learn more about digital transformation in this IDC infobrief!
Rich Gilbert, chief digital information officer, on how COVID-19 is allowing IT at the insurer to move full steam ahead on its innovation roadmap.
Business-to-business buyer journeys can be complex, demanding digital strategies similar to busines-to-consumer approaches in order to help sales organizations execute in the digital era.
Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning software and other data-crunching tools to ensure supply can meet demand.
Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce.
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