26 UX Study Guides | Delightful UX Is Like a 3-Legged Stool | Using a CSD Matrix in Discovery

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NN/g Study Guides

Bookmark one of NN/g's 26 study guides, each featuring a curated collection of articles and videos organized by theme and recommended reading order.

Content
UX Writing
Storytelling in UX Work
Basics
UX Basics
Psychology for UX
Design
Design-Pattern Guidelines
Visual Design in UX
Web UX
Mobile UX
Accessibility and Inclusivity
Information Architecture
Service Design
Intranet & Enterprise Design
Omnichannel Journeys and Customer Experience

Leadership
UX Stakeholders
Design Thinking
Facilitating UX Workshops
Growing in Your UX Career
Operations
DesignOps
ResearchOps
Lean UX & Agile
Research
Qualitative Usability Testing
Remote Usability Testing
Quantitative Research
Context Methods
Personas
UX Mapping Methods

New Videos

🎥 Delightful UX Is Like a 3-Legged Stool

Therese Fessenden · 3 min video

Delight can be experienced viscerally, behaviorally, and reflectively. A delightful design must consider all three of these pillars.

🎥 Using a CSD Matrix in Discovery

Anna Kaley · 3 min video

CSD matrices organize project information by Certainties, Suppositions, and Doubts. Use the framework to make decisions, form hypotheses, and address unknowns in discovery. (Credit: Tennyson Pinheiro, Luis Alt and team)

UX Training

US/Europe (Virtual)
June 15–21
Full-day courses
Europe/Middle East/Asia (Virtual · 9am – 4pm GMT)
June 24–27
Full-day courses
June 24: Measuring UX and ROI
June 25: Service Blueprinting
June 27: Generating Big Ideas with Design Thinking
June 27: DesignOps
US/Europe (Virtual)
July 13–19
Full-day courses
Asia/Australia/US (Virtual · 9am – 12:30pm SGT)
July 21–26
Half-day courses
US/Europe
August 10–16
Full-day courses
Full event program describing all full-day UX training courses and the virtual conference format.

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