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Becoming truly customer-centric requires access to deep insights and rapid action. KPIs are the tools that help IT discover what external and internal customers really want. Read more
Contact centers are THE most underrated source of customer feedback. Join Talkdesk, Dan Gingiss, CX speaker, and Liza Amlani, retail industry veteran in a fireside chat about the insights you can gain from your contact center and how to leverage those insights to inform decision making. Register now!
By fostering cooperation between information and operations technology teams, the chemical giant was able to better exploit new communications technologies at one of its biggest manufacturing sites. Read more
While war and supply chain disruptions cause headaches for vendors, demand for IT products and services remains high. Read more
From trying to change too much to underestimating the political nature of the role, IT leaders and advisors lend insights on what most often trips up first-time CIOs. Read more
The high-end audio makerâs globally dispersed engineers and manufacturing partners can connect and collaborate, thanks to an adaptable solution for building an office IT environment where none exists. Read more
These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations. Read more
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