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To Our Valued Customers
The pandemic has tested all of us in ways we couldn't have imagined just eight short months ago. Through it all, we've done our very best to keep the products you need in stock and deliver them to you on time. And whether you're a lifelong customer or new to the Newegg family, we're grateful that you entrust your shopping needs to Newegg.
On November 1, as we've done for more than a decade, we'll kick off our annual Black November® campaign. Much of what you've come to expect from Black November will remain the same – we'll be offering deep discounts across all product categories. But given that 2020 has been a year like no other, we have some surprises planned to make this year's Black November extra special.
Black Friday Price Protection
Increased demand coupled with potential shipping and supply chain delays make it more important than ever to shop early this holiday season. To that end, we're rewarding early shoppers with a low-price guarantee valid through the end of November. To ensure the best possible prices on hundreds of eligible products included in our Black November promotion, taking advantage of our first-ever Black Friday Price Protection program is easy – here’s how it works:
If you purchase an eligible product displaying the badge from Nov. 1 through Nov. 22, 2020, and after your purchase that same product ends up discounted to a lower price on Newegg.ca on or before Nov. 30, 2020, we'll automatically refund the difference to your original payment method. There's no need to track prices and submit a claim. Simply make your purchase, and if we drop the price below what you paid, we'll process the refund automatically by Dec. 7, 2020 and send you an email confirmation.
Extended Return Window
Our low-price guarantee is just the beginning. We’re also extending our return window to give you even greater flexibility. All eligible purchases made between Nov. 1 and Dec. 24, 2020 can be returned until Jan. 31, 2021.
We realize the holidays this year will be quite different from years past. We hope these customer-friendly adjustments to our 2020 Black November campaign give you an efficient, worry-free shopping experience so you can spend more time with your loved ones. All of us here at Newegg appreciate your continued support as we manage through this pandemic together. We wish you a safe and healthy holiday season, with best wishes for a prosperous new year in 2021!
Happy Holideals.
Anthony Chow
CEO, Newegg, Inc.
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