Using generative AI (like ChatGPT) in business improves users’ performance by 66%, averaged across 3 case studies. More complex tasks have bigger gains, and less-skilled workers benefit the most from AI use.
A CSD matrix outlines and simplifies project context and understanding by categorizing information into three distinct types: certainties, suppositions, and doubts.
The empathy-mapping process helps distill and categorize knowledge of the user into one place, while the artifact serves as quick, digestible way to illustrate user attitudes and behaviors. 4 min video
When organizations optimize metrics at the cost of all else, they expose themselves to metric corruption, which can have disastrous consequences. 4 min video
User quotes can be powerful and persuasive when sharing UX research insights, but most quotes need a little attention first. 5 min video
Congratulations to the 2023 Intranet Design Annual Winners
We’re happy to announce the winners of NN/g’s 2023 Intranet Design Annual. Review the case studies and intranet screenshots from all 10 winners in this year’s report.
