AI wagging the org

AI governance platforms wait for customers to catch up

As AI applications at Principal Financial Group proliferated over the last few years, so has the need for a comprehensive AI governance strategy, and a set of tools to help monitor and enforce it.

“We’re leveraging over 100 active AI use cases, including natural language processing, machine learning and generative AI models used for fraud detection, claims automation, investment research, retirement plan optimization, and contact center support,” says VP and chief data and analytics officer Rajesh Arora. Each, however, introduced risks, such as compliance, bias, and ethics concerns that required an AI governance strategy.

Nearly half of SAP ECC customers may stick with legacy ERP beyond 2027

Attendees of SAP’s Sapphire conference in Florida in mid-May heard a lot about the vendor’s umbrella Business Suite and its Joule AI agents, but the German software giant made little mention of customer uptake of its flagship ERP, S/4HANA.

SAP executives were mum on the company’s progress to convince customers to move from its legacy ECC ERP to S/4HANA, with the end of support for ECC coming at the end of 2027 for many users.

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