New Articles

Customer Journeys and Omnichannel User Experience

Organizations must create omnichannel UX strategies that optimize the end-to-end user experience of completing a task across devices and interaction channels.

Mobile First Is NOT Mobile Only

Mobile-navigation patterns make navigation unusable on the desktop and decrease the use of this important UI element. Porting an unchanged UI to a different platform hurts UX.

New Video

Do we still need Information Architecture (IA) when users can just search? (2 min. video)

Also, in case you missed them, here are the videos we have posted recently:

• Don Norman: The Design of Everyday Things
• Don Norman: The origin of the term "User Experience" and what Don thinks of how "UX" is used today
• See what happens at a UX Conference: report from the Amsterdam conference

UX Conference

• Melbourne, Australia: August 1–5
• Seattle: August 15–19
• New York City: September 10–16
• Atlanta:October 3–7
• London: November 5–11
• Singapore: January 16–20, 2017 NEW

Full event program describing all full-day UX training courses.

Deadline to save AUD200 on Melbourne registration: this Friday, July 29.

Online Seminars

• How to Change Your Corporate Culture to be User First, August 10
• Informal Sketching Techniques: Concept Drawing to Understand Complex UX Challenges and Align Your Team, August 24