Amazon's Same-Day Delivery And Lockers To Rock Coachella; Plus Red Robin's Careful Digital Path; And Swiggy's Swerve Into General Delivery
 
 
 
 
 
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February 13, 2019
 
 
 
 
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Red Robin Looks To Balance Respecting Its Roots With Embracing The Digital Future
 

Red Robin's made some steps toward digitizing its QSR burger brand over the last 18 months or so, but the transition has been more complicated than initially expected. The company wants its offerings to be in line with consumer demands, but as a brand it also seeks to keep the majority of its business in its physical locations. Gourmet burgers, they believe, are best enjoyed fresh — and maintaining that value has been a bit tricky in the era of online ordering and pick-up dining.

 
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  Travel Innovation
 
 
 
Unpacking The Luggage Storage Services Business Model
 

There’s a digital platform for that. Some platforms are serving as matchmakers between travelers needing to store luggage and shops with space to spare, while earning some rent on the side. Take LuggageHero, which is connecting consumers with shops where they can store their luggage while waiting to check in or out of their own accommodations. Jannik Lawaetz, the company’s founder and CEO, unpacks the business model, as it eyes expansion into 36 cities.  Read More...

 
  PYMNTS Digital Consumer Report
 
 
 
How Tech Innovators Are Enabling Contextual Commerce Experiences
 

From SeatGeek to Amazon, retail innovators and tech companies are enabling contextual commerce to reach consumers in the moment of discovery. Nearly 60 percent of consumers today have engaged in contextual commerce experiences, according to the latest PYMNTS Digital Consumer Report, and most want to keep tapping into the speed these experiences provide. These are some of the ways forward-thinking companies are crafting experiences for connected consumers. Read More...

 
  Today In Data
 
 
 
Dynamic Friction: Keeping Consumers Safe Amid Contextual Commerce
 

Smartphones as wallets, and commerce on the go — literally. Merchants may never see the face (or anything else) on the other end of the transaction. This is why behavioral clues can be telling, if picked up by the right combination of human intelligence and, well, machine intelligence, as Sift’s Trust and Safety Architect Kevin Lee tells PYMNTS. Read More...

 
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