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| Will Costco Cure Blue Apron’s Subscription Blues? | | It's been a rough year for Blue Apron, as it’s had its thunder stolen by HelloFresh and a million other competitors it inspired and has seen its subscription figures fall. But the firm says it’s back on track, adding members and taking out a new omnichannel lease on life — by pairing up with Costco. | | |
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| |  | | | Text Me Maybe: Why Texting Could Be SMBs’ Top Tool For Customer Service | | Forty percent of Google searches for local businesses end with the customer visiting the merchant’s website, only to abandon the journey because there’s no good way to reach out. Here’s how Podium wants to take SMB customer interactions beyond the landline and email contact form. Read More... | |
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| |  | | | QSR Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes | | Footwear retailers may not be able to stock every size shoe in every style, but Florsheim Shoe Company brought self-service kiosks into its stores in the 1980s to help customers with special orders. Here’s how self-service kiosks have evolved since then to serve businesses from hotels to restaurants –— and where the technology is headed in the future. Read More... | |
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| |  | | | Making Unexpected Connections | | Some pairings are obvious from the outset; others are less so. Facebook and dating is intuitive enough, but Unilever and African microlending? Not so much. With the world getting smaller by the day, unexpected connections will likely be the rule instead of the exception. Read More... | |
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