AmEx cleared to operate in China, Chargeback fears prompt merchant fund delays, PayPal on the pandemic’s digital shift

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June 15, 2020

PPE Supply Chain Report

From T-Shirts To PPE — What Hanes Learned From Its Supply Chain Pivot

Clothing brand Hanes jumped from producing T-shirts to fighting the global personal protective equipment (PPE) shortage by manufacturing 200 million face coverings and counting. But transitioning production required leveraging local supply chains and restarting shuttered factories, says Vice President Matt Hall. In the PPE Supply Chain Report, Hall discusses what it takes for companies to pivot their supply-chain operations and why face masks could become a permanent fixture on retail shelves.

 

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Monday Conversation

Dr. Annamaria Lusardi: FinTech Is Great, But No Substitute For Teaching Kids Financial Literacy

America spends lots of time and money teaching kids reading, math and science, but only 21 states require public schools to include financial literacy curricula, according to Dr. Annamaria Lusardi, a George Washington School of Business professor who heads the Global Financial Literacy Excellence Center. Lusardi tells Karen Webster that’s bad news for America’s future. Here’s why.

 

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How We Eat

Paytronix CEO: Why Restaurants Want To Operate Their Own Ghost Kitchens

The restaurant business has been big news in recent days, from Grubhub’s $7.3B acquisition to Uber Eats’ decision to quit the ghost-kitchen business. Andrew Robbins, Paytronix CEO, speaks out about what it all means for the industry, the future of restaurants' own ghost kitchens and why consumers’ desire to eat out now has a lot in common with how they feel when returning from a week long camping trip.

 

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PODCAST: Digital Shift

PayPal: The Pandemic’s Digital Shift And Retail’s ‘Super Bowl’

COVID-19 didn’t create the ‘Great Digital Shift,’ but the outbreak certainly turned up its speed — forcing merchants to radically rewrite their business plans for an entirely new retail environment. PayPal’s Marcy Campbell, vice president and general manager of North America and Australia, tells Karen Webster that big changes have been built into the shopping journey — and why recent weeks have been a ‘Super Bowl’ moment for digital-first players.

 

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Travel

Hotels Pivot To Embrace The ‘Great Staycation Of 2020’

The rise of the ‘staycation’ could be a big tailwind for Airbnb and other platforms – but will also lift hotels’ fortunes too. Yes, there will be some changes made as hotels gear up for post-coronavirus safety standards and consumers desire to stay a bit closer to home. But while some challenges remain, the green shoots are already showing for travel.

 

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KLW Commentary

Why Digital’s 3.0 Shift May Take Longer Than We Think

When digital 1.0’s wave hit in the mid-1990s, innovators were told that moving in “internet time” would give them an overnight competitive advantage. Two-plus decades and two digital evolutions later, those who survived recognize that using digital to solve for physical frictions — at scale — takes more than good tech, good luck and a slick user interface. It’s why, Karen Webster says, that the shift to a pandemic-fueled shift to digital 3.0 will take longer than we now think — even though consumers are chomping at the bit for more digital-first experiences, and faster. Here’s why.

 

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What's Hot


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Best Of Yesterday 


New Report: How Fake Reviews Hurt Restaurants' Mobile Ordering Volumes


New Report: Sam's Club On Bringing The Digital Shift To Warehouse Stores


Redfin On The US Housing Market’s Great Snapback (For Now)


 

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