AmEx faces Fed inquiry on business cards, BBVA shutters Simple, PrimeLending taps AI to digitize loans

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TODAY'S NEWS | OPINION | INDEXESTRACKERSPYMNTS LIVE

January 8, 2021

Restaurant Rewards

NEW DATA: It’s Personal: QSR Consumers Expect Customized Loyalty Programs

Three out of four restaurant customers not only use multiple channels to place orders, but also want flexible rewards programs that can be redeemed wherever and however they order. In the January edition of Delivering On Restaurant Rewards, PYMNTS surveyed 2,123 consumers to learn how restaurants can personalize loyalty rewards to match their customers’ varying expectations.

 

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Lease-to-Own Credit

‘Ubiquity Of Access’ Drives Growth At Rent-A-Center’s Preferred Lease Unit

Paycheck-to-paycheck consumers want access to credit to buy what they need — and that often means sidestepping the burden of debt by paying monthly to lease to own those goods. That user experience has so far has been arduous, but as Jason Hogg, executive vice president of Rent-A-Center’s Preferred Lease unit told Karen Webster, it’s time for the segment to go to a new level with less friction.

 

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Predictive Analytics

Do The Math: COVID Shows How Easily Healthcare System Is Overwhelmed

Hospital capacity issues aren’t limited to the COVID crisis, but it has thrust them into the spotlight. Mohan Giridharadas, CEO of predictive analytics software company LeanTaaS, told PYMNTS that technology can help hospitals apply data to their operations.

 

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Real Time Payments

New Year’s Resolution: The Clearing House Urges Banks To Become 24/7 Operations 

The pandemic has ushered in a lot of change in a short period of time for The Clearing House and its member banks. Elena Whisler, senior vice president of sales and relationship management, told PYMNTS in a recent conversation that TCH is ready to build on its success in 2021.

 

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Biden Administration

Big Tech Likely To See Pressure From Biden Administration

The last few days have been nothing short of chaotic in the halls of Congress. But as a Biden administration inches closer, here’s what to look for as changes loom for financial services, and, by extension, payments.

 

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Disbursement Tracker 

PrimeLending Taps AI To Digitize Loans, Speed Up Disbursements

Cash-strapped consumers are turning to lenders to pay down debts or refinance their homes, but many are looking for quick and convenient digital disbursement solutions — a challenge when many lenders are still clinging to manual processes. In the latest Disbursements Tracker, Tim Elkins, chief production officer for home lender PrimeLending, explains how artificial intelligence (AI) and emerging digital payment tools can help lenders meet borrowers’ shifting expectations.

 

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