Ann Taylor Owner May Seek Chapter 11; Plus, Paris Baguette Aims For New Audiences; And Infrastructure Catches Up With Digital Shift
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TOP STORIES   June 8, 2020
FRANCHISE
South Korean Bakery Rises To North American Markets

Paris Baguette is known as the Starbucks of South Korea. Now, the Asian company with a French accent is setting its sights on Canada and the United States. Franchising VP Gregg Koffler tells PYMNTS about how the specialty bakery is looking to expand into new audiences.
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CUSTOMER EXPERIENCE
Digital CX: How To Address Subtle Retail Changes
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DIGITAL SHIFT

Retail Infrastructure Catches Up With Digital Shift
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WHAT’S HOT
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• Facebook Uses Retail Data To Train Chatbots To Be Like Humans
• IDC: Smartphone Market To Decline 12 Pct Due To Pandemic
• Implementing Pandemic Safety Measures For Shoppers’ Comfort
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