| Register today for a LIVE webinar panel discussion, featuring three leading industry experts from National Grid, Puget Sound Energy (PSE) and Vectren Corporation. Moderated by PA Consulting Group’s Bill Newby and hosted by Andy Stone of the Utility Dive Brand Studio, this highly engaging webinar will answer your questions in real time as our guests offer valuable insight into reimagining the utility customer experience. Title: Utility Innovation & Transformation: A Critical Path to Reimagining the Customer Experience
Date: Thursday, September 14, 2017
Time: 2PM EDT
Duration: 1 hour Key topics included in this webinar: Strategies to drive an enhanced customer experience New products and services being introduced to better meet evolving customer needs and expectations Emerging technologies and trends that will impact the current and future customer experience How to transform into a customer led organization How to leverage data analytics to uncover patterns and create personalized customer experiences Featured Speakers:
David Smith - Head of Customer Service, National Grid
Greg Zeller - Director of Customer Service, Puget Sound Energy (PSE)
Reese Hamilton - Director of Customer Service, Vectren Corporation Moderator:
Bill Newby - Principal Consultant – Energy & Utilities, PA Consulting Group Host:
Andy Stone - Contributing Editor, Utility Dive Brand Studio | 