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NEW: Interactive Discussion 6/8
Title: Back to Basics: Agent Engagement Tops 2022 Contact Center Priority List Date: Jun 8, 2022 Time: 2:00 PM ET Register Here
2022 has presented contact centers with new challenges as a result of remote and hybrid work arrangements. Agent engagement is more important now than ever to control spiking attrition rates and to retain staff amid record low unemployment. Just as customers abandon brands due to poor experiences, the same can happen with employees.
Conversely, engaged employees deliver productive, personalized support, which drives top line revenue. And if we've learned anything from the past 2 years, adaptability is essential to any business interested in remaining competitive.
Join this 6/8 interactive discussion to hear more about agent engagement trends and these strategic imperatives for contact centers in 2022. | | Save My Spot |
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