Samsung, according to Kantar’s latest data, has managed to steal the market share crown back from Apple in the U.S. But Samsung’s big “8” redesign is out, while Apple’s “8” is yet to come. Will its launch tilt the balance of smartphone power in the U.S.?  Read More...

Survival of the fittest is the way it usually goes in any arena when there's pressure to succeed. Big box stores may be dying off, but local retailers are utilizing digital tools to thrive in today's retail evolution.  Read More...

The Past, Present And Future Of Voice Banking

Voice recognition is still a young technology. Retailers, banks, and others are still feeling out the space. In terms of social acceptance, voice banking has come a long way since we heralded the “Dawn of Banking Voice Technology” in our Digital Banking Tracker last spring, but in terms of potential, it still has a long way to go. In banking, as in retail, there’s room for brands to really distinguish themselves with technology like this, but they’ll have to be careful to balance security standards with their vision for customer service.  Read More...