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Artificial Intelligence: A New Tool for Member Self-Service Automated technologies powered by artificial intelligence—tools like chatbots and voice-enabled devices—offer speed and efficiency, but they also require careful planning, testing, and integration. Here’s how a few associations are putting them to good use to improve member service. Read More |
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Membership Hack: Chapter Microsites The Institute of Management Accountants uses microsites that chapter volunteers manage to drive online member engagement while maintaining IMA brand consistency. The sites are easy to configure and help boost event attendance. Read More |
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Preparing for the Congress of the Future In 2040, what are some of the scenarios that associations may encounter? While no one has a crystal ball to predict the future, BestCities 2019 Copenhagen Global Forum looks to offer the next best thing. Read More |
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