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Breaking Down the Walls Between the Contact Center and the Business
| Breaking Down the Walls Between the Contact Center and the Business | | Leading companies in customer experience understand the importance of removing barriers between their contact center agents and problem resolution upon on first contact. Those with the best competitive advantage combine best-of-breed contact center with unified communications (UC) through seamless integration. |
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In this whitepaper, you’ll discover:
Why cloud is an essential starting point for contact center-UC integration How contact center-UC integration can boost the critical first contact resolution (FCR) metric What you need to ask your contact center provider about UC integration | | DOWNLOAD NOW |
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