| Hi John,
When it comes to AI-powered customer service chatbots, consumer opinions are decidedly split. Only one-third say they’re sometimes or frequently helpful, but over 40% describe them as rarely or never helpful, according to EMARKETER and CivicScience research.
Download our new visual report, “Infopack: Customer Experience 2025,” to explore charts and data on the strategies marketers are using to address evolving customer expectations.
You will learn: - How leading organizations are measuring CX success beyond traditional metrics
- What consumers prioritize most in brand interactions (hint: data security tops the list)
- How consumers really feel about tech like AI and chatbots in service interactions
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| Sincerely,
EMARKETER
Compliments of Liveramp |
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