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Free Webinar: Build Agility into Your Contact Center
Wednesday, November 4, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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The pandemic forced contact centers to go reactive mode as they made changes to adapt to new challenges. These efforts got the job done but may have also led to team burnout and missed opportunities. Now, contact centers can reflect, reassess and rethink the way we do business, and better prepare for what is coming next, to create a built-in adaptability so you and your team are ready for anything! Join this webinar to get ready to drive agility and performance across your workforce strategy, operational monitoring, and service model; conquer surprise disruptions; and capitalize on new opportunities. |
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You will take away: Strategies to build a productive and engaged distributed workforce How to leverage tools and techniques to detect and act on early warnings How to be flexible enough to handle demand swings |
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| Cheryl Helm Contact Center Consultant Helm Communications, Inc. |
| Chris Bauserman VP of Segment & Product Marketing NICE inContact |
| Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
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