What you need to know about enhanced digital messaging -
Hi John,
Three-quarters (75%) of US customers say that customer experience (CX) is a factor in their purchasing decisions, yet only half (49%) feel that brands deliver a worthwhile experience. To help bridge the gap between expectation and experience, we invite you to read this report, compliments of Webex CPaaS Solutions.
Enjoy the report,
eMarketer Editors
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| | | | Consumers expect seamless messaging from the brands they support, according to Webex CPaaS Solutions.
This report will provide you with findings from a survey of 1,500 US consumers, who share their attitude toward brand messaging channels. This exclusive data is essential in helping brands earn their customers’ trust through humanized experiences and cross-channel communication.
Download this report to: Gain consumer insights to inform and shape your CX strategy Find the balance between delivering the human connection customers want, while maintaining the ease that digital communication provides Learn how enterprise communications platform as a service solutions can help turn disjointed multichannel exchanges into a unified and personalized omnichannel customer journey | | |
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