| Engaging with customers The Business Events Australia (BEA) teams – both here in Australia and around the world – have been virtually out and about a lot recently, securing new leads and gauging customer outlooks. Our North America team generated eight leads at the recent Incentive Live virtual trade show; while our China team also generated eight leads at the virtual iteration of IT&CM, the first major incentive trade event to take place in China since the pandemic began; and the Sydney team met with planners from the United Kingdom at C&IT’s virtual Agency Forum last week. To gain greater depth in our understanding of sentiment, challenges and needs in market, BEA has also been hosting virtual discussions with smaller groups of international planners. A Customer Advisory Panel for UK incentive planners showed face to face events haven’t lost their lustre amongst planners, but times remain tough for agencies, even with live events tentatively scheduled to resume in the UK in October. A series of round tables with New Zealand customers indicated sentiment remains positive for a trans-Tasmin bubble, when the time is right. BEA also recently collaborated with Australian convention bureaux to deliver two webinars in India to inspire and engage with clients there and hosted a fourth and final webinar in China with similar aims. | |