Create a Calmer and Safer Library Environment

Join us for two expert-led courses designed to equip library staff with skills to handle conflicts and create a more peaceful environment. Learn practical strategies for handling real-world challenges and confidently addressing conflicts.

De-escalation Training for Libraries

This 2-hour online course* on March 27 teaches trauma-informed practices for maintaining a calm environment at your library. You will walk away with tools and confidence to de-escalate conflicts in real time as they emerge in your library.

Managing Conflict with Colleagues and Patrons

This interactive, online course* will provide you ample opportunities to role play and workshop real-life challenging scenarios asynchronously with peer groups. You will leave this course with the practical skills and confidence to maintain calm during tense situations, adapt to challenges as they arise, and know when, if, and how to engage with conflict at work.

*All courses available for on-demand viewing after live sessions.

Save on Groups of 3 or More

Group Rates

Whether you're taking a course with a couple of colleagues or signing up your whole team, registering as a group of 3 or more is the best way to save on courses. Discounts start at 10%, and the larger the group, the greater the discount!

Credit Packages

Library Journal’s bulk course credit program is flexible, easy to manage, and offers 25% off our lowest price for every course seat booked for a full year! Set aside a portion of your budget and allocate seats to staff as needs arise.

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