Car Dealers, Be Like Southwest Airlines, Not United

What Not to Do on a Dealership Test Drive

One no-no is a real-world demonstration of automatic emergency-braking systems.

Full Story

Improving Dealer Relations Tops Hyundai Exec’s To-Do List

In a WardsAuto Q&A, Hyundai Motor America’s new COO Brian Smith speaks about improving dealer confidence and decreasing use of incentives.

Full Story

Making Car Buying Better for Women

Today's CBT Automotive broadcast includes a segment on a Ford customer-experience initiative.

Full Story