This case study showcases elevating clinical documentation and enhancing reimbursements for an Ohio skilled nursing facility. Facing documentation issues with Certified Nursing Assistants (CNAs), the facility experienced a rise in "Do Not Returns" (DNRs), a problem pervasive among both full-time and agency staff.
The study reveals the core issue within the facility's data management system – glitches that led CNAs to miss crucial care documentation. Further investigation unearthed log-in problems, causing undocumented downtimes, and issues with assignment changes.
Through collaboration, various systemic improvements were implemented that provided: A 57% reduction in documentation related DNRs Enhanced messaging capabilities, reminders, and training modules. Efficient incident resolution, investigation, and prevention while helping to improve documentation and drive reimbursements for its partner facilities.
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