Measure IT Success by What Matters to the Business; AI Advances; Amazon and Google Expansions; and More... | Defining the Right Business KPIs | Organizations continue to become more metrics-driven, but when business outcomes don't turn out as expected, the lament is sometimes "we were measuring the wrong things." If you want to measure the right things, consider these tips from Gartner's Doug Laney. Continue Reading | | | | |