WardsAuto – Customer Experience Edition
WardsAuto The Big Story - Dealer Issue
 

JULY 5, 2018

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Automotive Study Shows Costs of Saying ‘No’ to Callers

“We try to understand what happens on each call,” says Marchex’s Matt Muilenburg.

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Auto Dealer Extravaganza Shows Customer Is King

Drive sales, streamline operations and increase service retention.

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Customers Love Those CUVs, New or Used

Because the off-lease mix includes plenty of utility vehicles and pickups, many customers are opting to purchase them rather than their new counterparts.

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Survey: Consumers Value Service Contracts

It’s a win-win for both customers and dealers.

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