Yes, artificial intelligence (AI) is great. It can drive efficiency and volume, and create greater security and fraud protections for financial institutions, retailers and other organizations. There is little doubt that AI is the way of the future. However, getting to the point of efficiency that generates time and cost-savings is not always an easy process. Teaching machines and employees to work together can be far from intuitive. Rephael Sweary, WalkME president and co-founder, outlines some of the challenges and one way to meet them.  Read More...

By some estimates, there’s as much as $1 billion in unspent gift cards gathering dust in junk drawers across the U.S. But it doesn’t have to be that way. In the latest PYMNTS mPOS Tracker, George Bousis, CEO of mobile marketplace Raise, explains how the company is working to free those gift cards from the dusty drawers and get them into the hands of shoppers looking for a discount. Find that, the latest headlines and rankings of 291 players, inside the Tracker.  Read More...

Livestream monetization could be the next big thing — both for content creators and for advertisers — thanks to the concept of virtual gifting, a way for viewers to send cash to their favorite livestream content creators. Todd Anderson, Agora.io vice president of global sales and business development, explains how it works, how it’s taking off in China and how it could do the same worldwide in the next 18 months.  Read More...