Frances Allen, CEO, Checkers & Rally’s
Designing a better customer experience (2 p.m. EDT) Join Frances Allen, CEO of Checkers & Rally’s, for a discussion on how to leverage speed, efficiency and convenience for a better guest experience. As restaurants across the industry are investing in drive-thru technology — many for the first time — Checkers & Rally’s is embracing its legacy as longtime drive-thru leader. Allen shares how the iconic brand stays true to its roots while adding digital-only drive-thru lanes, a revamped kitchen, and expanded pickup options to meet the needs of a changing consumer. |