Creating a customer-focused organization: The #1 factor

If you are having trouble reading this email, read the online version.

MAY 2018

You Can’t Create a Culture of Service without Manager Support

“As a manager, you have to make a conscious decision to slow down and discover where your people are through skillful questions and listening,” says best-selling business author Vicki Halsey. “Then you have to show you care by adjusting your style to respond in a way that provides what they need.”

READ ARTICLE

FREE ONLINE EVENT
May 23, 2018

Taking a Top-Down, Bottom-Up Approach to Service in Your Organization

In this webinar, Dr. Vicki Halsey will show you how to create a customer mindset for all associates and then layer on an additional level of training for managers with SLII® to bring the learning full circle.

REGISTER NOW

CLIENT SPOTLIGHT
Results-Driven Leadership Training

Julie Brady-Crandall, senior manager of learning and development at Ingram Micro, had a clear understanding about what would help the company continue to be successful—and it started with strong leadership.

LEARN MORE

PODCAST

Dan Pink on When: The Scientific Secrets of Perfect Timing

In this episode of the Blanchard LeaderChat podcast we speak with Dan Pink, author of When: The Scientific Secrets of Perfect Timing on how to be better and smarter about making decisions on when to do things.

LISTEN NOW

RESEARCH

The Power of Customer Loyalty

Researchers at The Ken Blanchard Companies surveyed over 500 business leaders and human resources and training professionals to identify best practices, challenges, and barriers to providing and measuring exemplary customer service.

READ MORE

TRAINING FOR TRAINERS

Upcoming Sessions

For trainers, facilitators, and individuals responsible for mentoring, coaching, and developing others, our Training for Trainers (T4T) sessions prepare you to roll out The SLII Experience into your organization.

LEARN MORE

JUST RELEASED!
Legendary Service®

Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.

LEARN MORE

To view our privacy policy, please click here. To unsubscribe from future emails or to update your email preferences click here. The Ken Blanchard Companies 125 State Place Escondido, CA 92029