Plus, how to respond to unexpected feedback.
| JUNE 1, 2022 • VOL. 20 ISSUE 22 | | | Hi John,
Feedback is essential for growth—both for individuals and organizations. In today’s newsletter you’ll find tips to better share it, help others embrace it, and receive it yourself.
Also, is professional development working in your organization? Take a few minutes to tell us about your experience with professional development, whether you’re a learner or a leader. Your input helps us uncover important workplace topics and trends, and we’ll enter you in a drawing for a $50 USD Amazon gift card. Thank you. | | | | |
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| | | | LEAN IN TO ACCOUNTABILITY
| | by Scott Robley |
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| | For years I have used Lean to improve the work my healthcare lab does. Before anyone is hired, I explain this and tell them that they will hear about every error, no matter how small, every day, so we can continually improve processes and prevent errors.
As a result, we have come a long way and I am proud of the work we do for employees and patients. But I still have people who respond poorly to feedback and who only want to hear about chronic or dire issues.
I sympathize and try to be as gentle as I can, and I share reasons why catching and correcting even small errors is important. And yet I’m often met with a sullen “I’m only human.”
How can I hold my team members to high standards and validate them so they don’t become disgruntled? Do you have any advice?
Signed,
Feedback Fatigue
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| | | | Thank you for your question. It’s great that you have seen success as you have applied Lean principles in your healthcare lab work. And even more impressive is the fact that you too are following the fundamental principle of Lean by trying to continuously improve.
To borrow a phrase popularized by Sheryl Sandberg in her bestselling book, I’d like to share a few ideas to help you “lean in” to accountability. These ideas aren't necessarily new or groundbreaking, but they’re reminders of simple leadership practices that will increase your influence if followed. After all, isn’t influence what leadership is all about?
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| | | | | | HOW TO RESPOND TO UNEXPECTED FEEDBACK | | You might be good at giving feedback, but how well do you receive it? Here are three tips to help you convey to others that you welcome feedback, and you can handle it well. |
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| | | | | BURIED BY EMAIL? USE THIS QUESTION WHEN PROCESSING YOUR INBOX
| | How much time do you waste reading and then re-reading emails? You can be more efficient and effective by asking yourself one question: Is this actionable or not?
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| | | | | | June 28–July 1 | | GETTING THINGS DONE®
| | Join us live online and learn how to:
Manage workflow, attention, and focus. Be more productive with less stress. Increase effectiveness. Perform to potential. Build a trusted system to manage to-dos, commitments, and projects. | | | |
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| | | | | | If you don't like something, change it. If you can't change it, change your attitude. | | | | | |
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