Crucial Skills

JANUARY 4, 2023 • VOL. 21 ISSUE 1

Hi John,

What are your thoughts on management?

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Sincerely,
Crucial Learning

CRUCIAL CONVERSATIONS FOR MASTERING DIALOGUE

What to Do When Your Coworkers Dismiss and Ignore You

by Joseph Grenny

I’m a new member on a team. I find that when I wish my teammates good morning, they do not respond. Since I’m new and trying to learn, I occasionally ask questions of one of my teammates. When I do, she typically responds, “Go ask so-and-so,” rather than helping me. Another teammate cuts me off when I ask questions. I am unable to finish my question or ask clarifying questions. I need help communicating with this team. Any suggestions?

Signed
Outsider

I’m going to make a big assumption in responding to you. I’m going to assume that your teammates are reasonable, rational, and decent people. I’ll also assume they are imperfect, subject to misjudgment, harried and impatient at times. In other words, I’m going to assume that they are kind of like you and me.

How to Listen to Someone You Don’t Respect

Here’s the hard truth: you can’t have a Crucial Conversation with someone you don’t respect. And the good news? You can respect them.

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How to Stop Procrastinating that Thing on Your List

One good way to determine whether a to-do is worth completing is to think of the outcome it will generate.

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JAN 17–19

The Power of Habit™

Join us live online and learn how to:

Identify the habits holding you back.
Uncover the hidden factors that influence your habits.
Acquire new skills and learn new behaviors quickly and efficiently.
Turn self-mastery into a lifelong habit.

Men are anxious to improve their circumstances but are unwilling to improve themselves; they therefore remain bound.

—James Allen

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