Hi John,

What do people (and brands) think about customer service?

• Email is still many customers’ top communication channel.
• Preferences vary by generation.
• Just about everyone likes to talk to a human being. 
• Data security is a top priority in brand interactions
• Customer service is increasingly measured on revenue metrics, not just cost reduction.

Learn more in our new visual analyst report, “Infopack: Customer Experience 2025: Trends, Technology, and Tactics Shaping CX,” compliments of LiveRamp.

GET THE REPORT

Sincerely,
EMARKETER

Compliments of LiveRamp.