WardsAuto – Customer Experience Edition
WardsAuto The Big Story - Dealer Issue
 

DECEMBER 5, 2019

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Cyber Attacks Cost Money, Hurt Reputations

In a poll, 84% of consumers said they would not buy a car from an auto dealership that experienced a data security breach.

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Customers Often Lost on Lot

Most people who use online configurators to build a vehicle of choice “will not find it on the dealer lot,” says J.D. Power’s Bernardo Rodriguez.

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A Generation That Allegedly Hated Vehicles Now Buys Them Aplenty

Millennials differ from each other when buying luxury vehicles, pickup trucks and CUVs/SUVs, according to CarGurus’ Buyer Insights Report.

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