Sometimes technology fails, and chatbots are no exception. The bots should work in tandem with humans to ensure success. Also: Use data to boost the member experience. Read More

High-level female employees tend to see their compensation go up with a woman as CEO, a new study finds—but women at the lower end of the pay scale are less likely to get a boost. Read More

Thanks to an attractive meetings infrastructure and one of the most innovative networks in ICT, Zurich continues to lure association events. The Swiss city is known as a global leader in many fields—especially information technology and sustainability—in addition to being one of the top in terms of life quality. Read More