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Featured Blog article
How KLM uses bots and AI in 'human' social customer service
about 22 hours ago

KLM social media manager Karlijn Vogel-Meijer was one of the most enlightening speakers at 2016's Festival of Marketing.

She told the story of KLM's work on social media, including the latest footnote - using AI and bots to enhance the customer journey whilst maintaining a human touch.

Here's a recap..

Eight ways brands can take content marketing to the next level
about 7 hours ago
Brand VR: Five of the best non-gimmicky experiences so far
about 17 hours ago
CRO: Four key factors for increasing conversion rates
about 17 hours ago
An in-depth analysis of how Expedia converts visitors into customers: Part two
about 18 hours ago
Will messaging apps be the next walled gardens?
about 21 hours ago
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If you’re looking to gain top tips and invaluable insight into all things Data, come along to our Data Storytelling Conference on Tuesday 1 November. Expect cutting edge intel on how best you can utilise data, hear from the pioneers in data-led campaigns, and network with like-minded brands, agencies and technology providers.
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Joseph Rowntree Foundation: HEAD OF DIGITAL COMMUNICATIONS STRATEGY
Independent Vetcare: Head of e-Commerce / Managing Director - outstanding package
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Featured Research
Conversion Rate Optimization Report 2016
7 days ago

This is the eighth annual Econsultancy Conversion Rate Optimization Report, in association with RedEye. The research looks at the types of conversion strategies and tactics organizations are using, in addition to the tools and processes employed for improving conversion rates. As well as touching on the use and impact of personalization, the research also covers different areas of best practice and identifies methods and techniques which are most valuable for improving conversion rates.

The Voice of the Influencer
about 16 hours ago

The Voice of the Influencer report, produced in association with Fashion and Beauty Monitor, considers the characteristics and motivations of influencers, assessing trends they're observing through their brand collaborations, gaining detailed insight into what matters most and how they like to work.

View all Research
Upcoming Training
Content Marketing for Web, Mobile and Social Media - 6 places left
London, 13 Oct 2016
Social Media & Online PR - 3 places left
London, 18 Oct 2016
Data-Driven Marketing - 6 places left
London, 18 Oct 2016
Digital Content Strategy -
London, 18 Oct 2016
View all Training
Upcoming Events
Digital Shift Q4 -
, 12 Oct 2016
Email Best Practice -
, 20 Oct 2016
Digital Transformation: Developing a Customer Centric Culture - Sold out
London, 20 Oct 2016
Asia Pacific Social Media: Trends, Data and Best Practice -
, 26 Oct 2016
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The Daily Pulse is Econsultancy's round up of the latest action in the world of marketing and ecommerce.
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