Database Dashboards in Azure Data Studio (2024- 05-03)

The On-Call Load

For most of us working in technology, I think we understand that if something is broken we might need to work. Not that we have to, or we need to, but we might need to. Perhaps you feel differently, or your company approaches on-call in another way. If so, let me know today how you deal with staff being on-call.

In my career, there are jobs with formal on-call, informal on-call, or even no on-call. In the latter situation, there isn't anyone who is prepared to handle issues outside of normal working hours, but that doesn't mean if management calls you can ignore them. It's that the organization didn't expect issues. I worked in a small company (< 50 people), where we primarily had systems for people who worked in the office, and nothing was running at night (outside of backups). Normally no one knew if there was an issue overnight or on weekends, but I did get called by the owner when he went in one weekend and couldn't receive a fax on our computer system. So I guess I was the emergency-on-call person.

In both large and small companies, I've had formal on-call situations where humans or automated systems would know I was assigned as the person to contact for issues. These might be 24-hour periods, weeks, or even a month at a time. In informal situations, usually, there was a list of technical people's contact information and anyone needing help would just pick one and call, often based on who they thought could solve the problem.

For most of my career, being on-call hasn't been a large burden. I've been interrupted during some events, dinners, or holidays, but relatively rarely. My wife and I have felt it wasn't too burdensome, especially given compensation and other flexibility. At the same time, there have been some places where on-call is a disruption to my life. Usually, I've tried to leave those positions as quickly as I could, though that might take months.

I always ask about on-call responsibilities when I interview for positions. It's not that the answer is a deciding factor, but it is a factor. If on-call is more demanding, I would ask for something in return: perhaps comp time, more salary, or some other flexibility.

What is your on-call situation? Is that acceptable to you? Have you never been called outside of working hours? Let me know today.

Steve Jones - SSC Editor

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