Consumer demand and the focus of the auto retailing industry is shifting to used cars, with new car sales expected to decline. To be ready, improvements to the customer experience and to the retail process are a must for all types of used-car retailers — franchised new-car dealers, independent used-car dealers, and buy-here, pay-here (BHPH) dealers.

Dealerships can gain greater efficiency, increased automation, enhanced compliance support, advanced reporting, and an improved customer experience by taking full advantage of their Dealer Management System's (DMS) functionality.

To learn more, check out this interactive guide which explores:

• 3 key challenges dealerships are facing today.
• How to measure DMS effectiveness.
• 10 must-have DMS features you need to support your BHPH venture.
• How to set up your collections team for success by making sure your DMS is armed with four critical features.