DECEMBER 30, 2019

Hey there. Welcome to the WardsAuto Dealer 5 for Monday Dec. 30. To start your day, we've put together items from WardsAuto.com and across the Internet. So let's go:

Generating revenue from customers is vital! It’s 350 percent more profitable to sell to an existing customer than a new one! Download this guide to learn how to provide outstanding customer experience and convert service customers back to sales.

Here are dealership trends to track next year.

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Buick had the most-seen auto ad of 2019.

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The new Nisssan Sentra looks good as a small car in a CUV world.

Full article

While Tesla makes cars, it can't really compare to today's OEMs. It's a tech company and more.

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A year (and a December) to remember.

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That’s our WardsAuto Dealer 5 for today. We’ll be back soon with more high fives.

And to reach the editor for whatever reason (i.e. comments, complaints, questions, directions), contact Steve Finlay at sfinlay@wardsauto.com.

OK, finally... Forward this alert to dealership colleagues. The more in-the-know people at your place, the better it is. Over and out.

Now for the legal stuff...

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