What is emotional intelligence?

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Mind Tools Newsletter

- Can emotional intelligence be developed? -

One of the key findings from our latest research highlights that 7 in 10 managers agree that empathy, self-awareness or social sensitivity should sit among the top 5 capabilities for managers in 2024.


These capabilities, commonly known as emotional intelligence, can result in managers having a greater influence on business outcomes than those with lower levels.


In this week’s newsletter, we explore this topic in more detail, providing you with more helpful resources to improve these key skills.

Five Ways to Show Emotional Intelligence

2 female colleagues discuss an idea

Emotional intelligence is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect other people. Learn how to use it with this handy infographic.

View infographic

Developing Emotional Intelligence

Emotional Intelligence refers to the ability to recognize, interpret and process emotions in yourself and others. While genetics, upbringing and environment all play a role, there are steps you can take to develop your emotional intelligence over time.

Watch the video

Our new range of Better Manager Skill Bites also include short courses on Empathy, Building Trust with your Team and Self-Awareness and Self-Recognition to help you develop these skills even further.


Subscribe to Mind Tools for unlimited access to all our Skill Bites, resources, videos, podcast and more!

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