Why take this course: Relationships are at the center of library outreach, but they also extend into DEI initiatives, safety, and workplace culture. This interactive half-day course will give you the initial tools to better understand how to build and maintain professional relationships internally and externally in your library. 

Who should attend this course: This course is geared toward public-facing librarians and frontline staff.

Why take this course: How can library staff effectively deal with stressed out, disgruntled, or inappropriate patrons? And what happens when the person causing difficulty is a staff member or colleague? This course will teach you foundational strategies for engaging with difficult people at work, both internally with colleagues and externally with patrons.

Who should attend this course: This course is geared toward public-facing librarians and staff; however, all levels of librarians, including managers and directors, will benefit from learning how to work with difficult people.

Register by January 16 to receive our Early Bird Rate!

Join as a Group 

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Purchase packages of course tickets that you can allocate to your staff as needed and apply to our full roster of courses.

Purchase 15 or more registrations and apply them across multiple courses.