NOVEMBER 30, 2017

F&I is one of the most important departments and biggest profit centers in an auto dealership. The WardsAuto F&I Resource Center keeps F&I professionals up to date with the latest trends and best practices so they can perform their jobs more effectively and profitably. Visit the F&I Resource Center regularly to stay on top of your game.

Survey Shows Mixed Messages on Digital Auto Retailing’s Progress

An eLEND survey of auto dealerships offers a good news/bad news scenario on how digital retailing is progressing. Dealers overwhelmingly say they are progressive and willing to adopt more digital tools (84%), yet the majority define digital retailing as posting inventory and says more than 50% of their process continues to be manual or paper-based.

Put Thought, Sense and Heart in Emails, Texts and Phone Calls

When we miss the mark with e-mail phrasing, a rushed tweet or an insensitive phone voice we risk offending, sounding stupid and alienating those we wish to draw. Are we communicating what we believe we are when doing so via these convenient channels?

Days Over for Stocking Used-Car Lot By Gut Instinct

The days of acquiring used-car inventory by gut instinct “are 100% over,” contends Sam Slaughter, dealer principal at Sellers Auto Group, located in Farmington Hills, MI, and representing Buick, GMC and Subaru.

Used-Car Leasing Sets Dealership Group Apart

In a pioneering move, the 10-store Van Horn Group now leases used cars. The 10-store dealership group in Plymouth, WI, began doing it to serve more customers and expand its pre-owned vehicle inventory, says Mark Watson, vice president-variable operations.

Dealer Financing Roundtable - WardsAuto Autoline Spotlight

Dealer financing is discussed in the newest installment WardsAuto Autoline Spotlight. WardsAuto's Steve Finlay and Autoline's John McElroy chat with dealer Sam Slaughter of Sellers Auto Group and Ally's Commercial Auto Chief Risk Officer Tom Bennert.

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