All the details of your benchmark study need to be stored in your research repository for further reference. They include the study methodology, the tasks, the screener, the definitions of the collected metrics, as well as the raw data obtained from the study.
Developing your own research-participant database allows you to be efficient in recruiting study participants, enabling you to run more studies with faster turnaround.
The Net Promoter Score (NPS) can be gamed and its definition loses information and precision by treating fairly dissimilar responses in the same way. It should be used together with other UX metrics rather than in isolation. 5 min video
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