Consumers and retailers in the U.S. must not get it. Clearly, those in the U.K., Australia and Canada do. So is the U.S. just a market of total Luddites? MPD CEO Karen Webster takes the latest Apple Pay adoption stats – which show usage way, way down – and dives into why contactless payments are such a consumer favorite in those markets. She contends that the reasons why contactless is so successful there is precisely why it will continue to slog along in the U.S. And why getting U.K., Australian and Canadian consumers to move from contactless cards to mobile wallets might not be a slam dunk either.
Technology is reinventing retail, but suppose a few beacons could substitute for waiters in restaurants? In Japan, they’re actually giving it a try. Without letting customer service take a nosedive in the process.Read More...
Branding
SeaWorld's Ocean Of Uncertainty
SeaWorld is riding a wave of positive press (and a stock share increase) following its announcement that it will be phasing out the killer whale shows at its parks. But the question remains: Can a company survive in the long term after dissociating itself from its own widely recognized brand?Read More...
Delivery
When On-Demand Delivery Cuts Corners
An annual Chinese TV show outed a delivery company for shoddy and misleading practices — and may have uncovered some inconvenient truths about the sharing economy that's already taken over the world.Read More...
