Download: Customer Experience 2017 Report

This complimentary eMarketer Report examines marketer priorities around the customer experience, as well as what consumers are looking for from brands. It also covers the progress marketers are making in understanding their customers’ journeys.

Every interaction with a consumer is a chance for a brand to surprise and delight—or a missed opportunity to do so. The promise of data-driven marketing is that brands will be able to ensure each touchpoint is part of a cohesive and customized omnichannel experience. But marketers still have work to do to enshrine a customer-centered approach to the brand experience.

We invite you to download a complimentary copy of our Report, Customer Experience 2017: The Journey Toward Customer-Centricity Continues, to learn:

How marketers are improving the customer experience on traditional and digital channels The digital tools and technologies retailers are using to make in-store shopping more personalized and relevant What consumers are looking for from brands How a better understanding of the customer journey can help marketers deliver real-time, customized brand experiences Receive your complimentary copy here.

The Report is presented by IBM.

Sincerely,
eMarketer Editors

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