Hello Jaap, as Dubai opens its doors to welcome you again, we’re ready to fly you safely and securely to our home and onward to 40 more destinations.
You’ll find that your experience with us may be different this time as we’ve temporarily made changes to our products and services to maintain the strictest hygiene levels. You can learn more on emirates.com about how we put your health and safety first on every part of your journey with us. | |
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| | | Travel requirements | | Declare that you have health insurance that covers COVID-19 treatment or you are willing to bear the costs of treatment and quarantine. |
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| | | Check-in procedures | | Online check-in is currently closed. We recommend that you arrive at the airport at least 3 hours before your flight. |
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| | | Baggage allowance | | Pack what you need in your checked-in bags as you can only carry a laptop bag, handbag, briefcase, or baby items on board. |
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| | | Protective Equipment | | Masks should be worn at check-in, on board and transfer areas and thrown away in closed bins. Gloves are recommended. |
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| | | Our Enhanced Product & Services | | We’ve modified our dining and drinks service to maintain the strictest levels of hygiene, including the packaging and presentation of food. We’ve also added dedicated cabin attendants to clean the lavatories every 45 minutes on flights over 1 hour 30 minutes. |
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| | | Keeping you safe on board | | While we’ve closed off social areas, we assure you that there is minimal risk of transmission on board. HEPA filters clean 99.97% of bacteria, viruses, dust and germs, while the air in the cabins is replaced every two to three minutes. However, it is mandatory to keep your masks on except while eating or drinking. |
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| | | What to expect in Dubai | | You will pass through thermal scanners at Dubai International airport. If you are not carrying a valid PCR test result, you will be required to undergo a test on arrival. The test may be repeated for those showing COVID-19 symptoms. Download the Covid-19 DXB Smart App for either iOS or Android and follow the precautionary measures in place in Dubai, including wearing face masks in public and maintaining social distancing rules. |
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© 2020 The Emirates Group.
All rights reserved. | |
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In the event of any dispute with regard to your booking with us, if you're a consumer within the European Union and you purchased a ticket online, you may request the resolution of such dispute through the European Online Dispute Resolution Platform that has been put in place by the European Commission (ODR Platform). For more information, you can visit the ODR Platform's website. Our email address for the purposes of the ODR Platform is adr@emirates.com.
This email has been sent to you by Emirates, a corporation established by Emiri Decree no. 2 of 1985 in Dubai, United Arab Emirates. Corporate Headquarters: Emirates Group Headquarters, Airport Road, PO Box 686, Dubai, UAE. © 2020 Emirates. All rights reserved. |
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