Consumers are trading the checkout line for alternatives: Almost three quarters of consumers have used self-checkout technology at the grocery store, according to the PYMNTS Self-Service Kiosk Report. But the advent of technology such as kiosks or mobile apps for payments aren’t limited to grocers. Retailers across the board are bringing self-checkout options into their brick-and-mortar locations – and looking to expand their offerings in the future.  Read More...

The Internet of Things (IoT), in terms of both devices and capacities, is growing daily at this point — according to Mastercard SVP of IoT Partnerships Stephane Wyper — and it's time for retailers that are serious about competing to get serious about integrating it into their commerce flow. That means not only creating experiences that can delight consumers, he says, but so they can scale and create demonstrable returns.  Read More...

Consumers are an increasingly independent group, with a growing share looking to be able to switch to self-service mode whenever and wherever they deem it convenient. And in an increasingly connected and automated world, the options for self-service across a variety of categories are becoming more numerous by the minute.   Read More...