eBay CEO Touts SMB Support; Bed, Bath & Beyond Cuts Coupons; UPS Struggles To Deliver eCommerce Profits
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TOP STORIES   October 29, 2020
CUSTOMER EXPERIENCE

H&M Integrates Conversational Commerce With Virtual And Live Chat Applications

As more retailers aim to replicate the personalization and customer service that shoppers get from in-store interactions, H&M has stepped up its ability to do just that. Nuance Communications’ Seb Reeve told PYMNTS that using rich media and biometrics is the next frontier for voice technology.

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EARNINGS

eBay Spotlights SMBs In Q3 Earnings

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BUSINESS STRATEGY

Bed Bath & Beyond To Roll Back Coupons To Save Money

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WHAT’S HOT

Shopify Reports Revenue Up 96 Pct As COVID-19 Boosts Online Sales

Lulumemon To Invest $75M In Community Wellness Programs

SMB Demand Drives UPS Q3 Revenue Jump

Online Holiday Sales Could Top $200B In COVID-19 Era

Survey: Chinese Consumers Expect To Spend More On Alibaba's 2020 Singles' Day

Pandemic Fuels Revenue Surge At Social Sharing Platform Pinterest

Chewy Debuts Telehealth Service For Pets and Vets

Strength In Planet-Friendly And Digital-First Business Models
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