In this half-day, online course, learn exceptional customer service tailored to diverse patron needs. Explore effective communication techniques to engage courteously and empathetically, fostering positive interactions and lasting relationships. Discover best practices for handling inquiries, resolving complaints, and addressing challenging situations confidently and professionally.

Interested in taking a course this spring? Check out De-escalation Training for Libraries on May 30.

Course Features

Live Guest Speaker Sessions

Recordings Available On Demand

Online Classroom + Asynchronous Workshop

Early Access On-Demand Resources

De-escalation Training for Libraries

Thursday, May 30

Why take this course: In this course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

Who should take this course: Any librarian or educator who faces safety risks, high tension, or conflict in the workplace. This course will be particularly good for frontline workers and those who come into the most contact with disgruntled patrons or students.

Join as a Group

Group Rates

Request a discount for groups of 3 or more and work with your colleagues on a project for your library.

Credit Packages

Purchase packages of course tickets that you can allocate to your staff as needed and apply to our full roster of courses.

Purchase 15 or more registrations and apply them across multiple courses.

Spring Deals!

Individual Tickets

Buy one get one 50% off!

Purchase one seat to any of our Spring 2024 courses and receive 50% off the price of one seat to a Fall 2024 online course.

Group Tickets

Buy three get one free!

Use code BUY3GET1 to purchase 3 seats to an April, May, or June course & get 1 additional seat free to the 2024 course of your choice.

* October Library Management Training 8-week course not eligible for 50% discount.

No promo code needed for purchase of Spring course. Once order has been completed a 50% off code will be emailed to you.

Must purchase first course on or before June 5, 2024.

*Free seat must be of equal or lesser value. Good for new registrations only. All seats must be booked together, including any free seats earned. Offer good thru June 5, 2024.