Econsultancy Live

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27-28 APRIL 21 | VIRTUAL CONFERENCE

Econsultancy Live: 'What’s next for CX?’, taking place on 27-28 April, will tackle your big CX questions and equip you with the tools needed to overcome the challenges ahead.

Customer experience and customer journeys are becoming ever-more important to businesses worldwide. That’s why ‘What’s next for CX?’ will bring together 40+ experts, from brands such as Dyson, easyHotel, Tony’s Chocolonely, Zurich Insurance and more, to share their insights and steer your brand in the right direction.

Get your Early bird pass today to join us this April or, download the delegate pack for more information on confirmed speakers, pricing and what delegates thought of Econsulancy Live in 2020.

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TOPICS THAT WILL BE COVERED INCLUDE:

Customer insight and journey mapping
New customers, with new needs. We’ll be discussing how those needs are understood and defined, via user research and customer journey mapping.

Ecommerce and multichannel experiences
As high streets change and product searches shift online, brands are left with key questions about how they inspire and engage shoppers. How do you use personalisation effectively? How can you build customer trust online? What should fulfilment and customer service look like?

CX in the organisations
What does it mean to develop an organisation culture that supports excellence in customer experience? And how can user insight and design drive innovation at scale? We’ll be exploring the need for CX as a functional specialism, as well as the imperative for collaboration across the business.

FIND OUT MORE

Save £39 on your virtual pass by taking advantage of our Early bird discount and purchasing your pass before Thursday 1 April.

By purchasing your pass, you'll also gain access to 30 days of video on demand, to catch-up on any sessions you’re unable to attend live.

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