In the QSR rewards market, loyalty breeds loyalty. Consumers know what good value looks like, and they don’t want a “Buy 4, Get 1 Free” punch card anymore – they want rewards to commensurate with their buying power. SessionM, a software development company building customer engagement solutions, sheds light on what makes a good loyalty program. Spoiler alert: it’s the one that doesn’t feel like a loyalty program.  Read More...

Apple managed a better than expected result this quarter — making market watchers and investors happy even despite declining sales in China. But investors clearly have one eye on the next quarter to see if the new iPhone 8 can deliver the goods. We break it all down.  Read More...

The Pros And Cons Of Robots In Retail

Robots don't have to replace humans in the workplace. Walmart's latest patentand other new tech shows how automatons can make live employees more efficient and effective in grocery and other retail settings. Plus: former Mariano's employees file class action lawsuit over illegal biometric time-clocking, BJ's launches a new mobile site, Coca-Cola teams up with Chef'd, and Campbell decides to forge its own path.  Read More...